Frequently Asked
Questions

Petloc8 Device and App

Do I need to buy a subscription?
How do I charge my Petloc8 ?
Why do I need the Petloc8 App?
Do I need to buy a SIM card for my Petloc8?
How many Petloc8 devices can I add to my Petloc8 App account?
What do the lights on my Petloc8 mean?
After pressing the power button for 3 seconds; all lights, followed by solid green – Petloc8 is starting up.
Pulsing white – Petloc8 is activating.
After pressing the power button for 3 seconds; solid amber – Petloc8 is powering off.
Quick flashing white – Petloc8 is in real-time tracking mode.
Flashing amber – Petloc8’s battery level is low.
After a single press of the power button; green – Petloc8 is on and connected to a network.
After a single press of the power button; amber – Petloc8 is on and not connected to a network.
While your Petloc8 is charging:
Steady amber – Petloc8 is charging and is not yet full.
Steady green – Petloc8 has reached full charge.
All lights sequentially – Firmware update is in progress.
All lights on and steady – Firmware has been updated
What are the tracking modes and how do they work?
How often is my dog’s location updated in each of the tracking modes?
How long does Petloc8's battery last in each of the tracking modes?
What is real-time tracking and how does it work?
Is Petloc8 waterproof?

Purchasing

Where can I buy Petloc8?
Do I need to buy a subscription?
Is my pet safe with Petloc8 ?
How can I buy a subscription?
When you purchase your device on Petloc8.com, you’ll be asked to select your subscription plan before adding the device to your shopping cart. Upon completion of your purchase, you’ll receive a subscription activation code. You’ll be prompted to enter it to complete activation when you create your profile in the Petloc8 App.
If you purchase your device from one of our resellers, you’ll need to buy a subscription on the Petloc8 App in order to activate i
Can I change the shipping address?
How can I view my order history and status?
Do I have to pay import taxes and duties?
Do I need to buy a SIM card for my Petloc8?

Billing

Will my subscription be renewed automatically?
Can I change my form of subscription payment?
Can I change my subscription plan?

Troubleshooting

My Petloc8 is not charging. What do I do?
How do I restart my Petloc8?
My Petloc8 is not sending location updates and not responding to the 'send beep' command from the app. What could be wrong?
There are several possibilities:
The device is off – Check if the device responds to a short button press. An LED light should flick on.
The device is on but shut down – If the App indicates that your device is shut down, activate the ‘send beep’ command. The device should start communicating shortly.
The device is on but doesn’t send location updates – Your dog is probably indoors and in the proximity of a known WiFi network. The device should resume location updates when your dog goes outside.
The device is on but not responding to the ‘send beep’ command – Please contact our support team.
How do I unlink a device from my account?